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Frequently asked questions

    • What are my postage options?
    • International purchases and requests to send purchases to overseas.
    • What is your exchange and return policy?
    • How do I know which size of shoes to order?
    • I am buying shoes as a gift. Can you help me with size?
    • Are Gift Certificates available?
    • How do I care/clean my shoes?
    • I have lost a squeaker. How can I get another?
    • How do I disable the squeaker?
    • What is the difference between fake leather and real leather?
    • Safety
    • Interested in becoming a stockist/Distributor
 
What are my postage options?
When finalising your purchase with us, in your shopping cart you will be given three options of postage to select (from the drop down bar).
1). If you select "Registered Post" this means the goods may be received 1-5 working days. You will have to sign a delivery docket to receive the goods. If the goods are lost in transit Little Squeaky Shoes will be liable.
2). If you select "Express Post" this means you will receive the goods the next day.
For Express you do not need to sign a delivery docket to receive the goods. However, if the goods are lost in transit and you do not receive the goods, this will be at your cost.
3). If you select "Normal Post" this means the goods may be received 1-5 working days. If the goods are lost in transit and you do not receive the goods, this will be at your cost.
 
 
International Purchases and requests to send purchases overseas.
For International purchases and requests to have purchases sent to overseas, simply send an email to info@littlesqueakyshoes.com.au with your destination details and we will get back to you with a postage fee.
 
 
What is your exchange and return policy?
We do exchange only if the shoes have not been worn or marked, come with the original packaging and fall within two weeks of purchase. Simply email us and return the shoes to: Po Box 2055 Boronia Park NSW 2111. You will incur postage costs to return items and  to re-send the new items to you.
However, We do not exchange or refund on shoes purchased from our "Clearance Shoes".
 
 
How do I know which size shoes to order?
Currently our shoe sizes start from size 3 (pre-walkers) up to size 8 (toddlers). Choosing the right size is easy. Refer to the menu on your top left and select "Size Chart".
 
 
I am buying Little Squeaky Shoes as a gift. Can you help me with size?
Yes. Refer to the menu on your top left and select "Size Chart". There you will find helpful information. If you are still unsure, send us an email with details of the child/s you are buying for and we will get back to you with a recommendation.
 
 
Are Gift Certificates available?
Yes, refer to the menu on your top left. Select either "Store" and sroll down the page. Gift Certificates are valid for up to 6 months
 
  
How do I care/clean my shoes?
For Leather Shoes- Treat/clean the same as you would adult leather shoes. Using a lightly damp cloth wipe the areas cleaned. Alternatively, from a shoe repairer/boot maker you can purchase polish.
For Canvas Shoes- These can be washed only by hand. Using an old toothbrush and mild detergent, gently scrub the areas (upper lining) that need to be cleaned. Leave to dry.
 
 
I have lost a squeaker from my shoe. Can I get another?
Yes!. Send us an email with your request and we will post this out to you. You will incur a postage fee of 50c.
 
 
How do I disable the squeaker?
This should only be removed by an adult. Either using your fingers or a fork to pull out the squeaker located in the heel of the sole. For half the squeaky fun, try disabling the squeaker in just one shoe!  Please note: The squeakers that are removable are small, so keep them in a safe place away from children.
 
 
 What is the difference between fake leather and genuine leather?
Little Squeaky Shoes sell only 100% genuine leather shoes. Many other stores sell fake leather shoes and advertise it as "leather". The fake leather is synthetic - ie a vinyl or PU synthetic leather. It does not breathe or wear as well as genuine leather, and can cause bacterial problems with your childs foot.
The easiest way to tell the difference is by looking at where the material is cut. The fake stuff is usually a cleaner cut than leather, and often has a material (black or white) backing. The feel of real leather is usually slightly rougher and thicker.
DONT BE FOOLED - fake leather shoes are usually still stamped with "leather uppers", and can have a pig skin lining which makes them smell like leather too !! BUYER BEWARE !! Buy from a company that you can trust !!!
 
Safety
 The Squeakers when removed are small, therefore remove the squeakers out of sight of children, store them out of their reach and keep them in a safe place.
(Little Squeaky Shoes Pty Ltd is not liable/responsible for any form of care and consideration not taken).
 
 
Interested in becoming a Stockist/Distributor. 
Send us an email including your business details and we will respond to you as soon as possible.
 
 
 
 
 
 
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